We offer free shipping to the lower 48 US States. We no longer ship to Hawaii, Alaska or Canada.
Standard shipping is 5-10 days after the 48 hour processing time.
Delivery of goods:
Items are typically delivered within 5-10 business days. Holidays and inclement weather may increase these times.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within 3-7 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. A signature is needed to receive the package so someone must be home to sign for the package. We will send you an email stating the delivery date. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@BestEBikeStore.com.