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Return Policy

 

Return Policy

BestEBikeStore.com's suppliers will honor 30 days if you choose to return merchandise purchased from BestEBikeStore.com. If the supplier's return policy is shorter than 30 days it will be listed under the description for that bike.  

Customer is responsible for returning merchandise at their own expense. Refunds will be for 100% of the entire purchase price including the original shipping costs. Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Preparing your product for Authorized R.M.A. return shipment:

  1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, manuals, accessories, promotional items, etc.
  2. Include a copy of your invoice.
  3. Include a copy of the RMA notice you have received from us via our support department help desk.
  4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

Freight collect and COD packages will not be accepted.

Contact Support at returns@BestEBikeStore.com to obtain an RMA number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will be charged a restocking fee of up to 25%. Refunds will only be issued to the original credit card that you use when placing your order.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@BestEBikeStore.com, keep all original packaging and we will process an insurance claim on your behalf.  UPS will not pay a claim if original packaging is discarded.

Cancellations 

All orders cancelled after 24 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges.